What to look for in a lawn service provider?
Make sure you do your homework before hiring any service provider for your home or place of business. Whether it be a plumber, HVAC tech, or lawn care, know what questions to ask, learn how to identify red flags, and identify the right fit for you. If you are a first time homeowner and feel overwhelmed with finding a service provider, read on, you will be equipped and feel confident by the end of this. If you have owned a house or multiple properties over the years, there are a few helpful tips for you as well. Our focus and advice is coming from the best lawn services Riverview Fl. At Top Lawn Pros, we hold ourselves to a standard of excellence, follow along and find out what it takes to be a great service provider.
We are living in the era of technology. Social media and the internet, in general, are accessible to nearly everyone. The first item I would check on my list would be this: Does this service provider have online presence? Do they have a website? If they do not have a website, do they have online presence on social media? Check different social media platforms and try to find their business online. If they do have a website, read and confirm that the information matches what is in their social media platforms.
Social media can tell you a lot about a business. Check out the pictures and videos they post. If they are posting pictures of the work, what does the final product/service look like? Videos will also tell you a lot about the company. We understand, most companies will only want to post the best of their work. Social media does not provide you with a full picture of the business. But it should be an integral part of your decision making. Look at the pictures and videos for employees. Are the employees wearing uniforms? Do they have a professional appearance? What about the work trucks? Ask yourself these questions, when this company shows up at my doorstep, is their vehicle, equipment and overall appearance going to create an eyesore for me and my neighbors? Or is it going to maintain the great look of my home or business? At Top Lawn Pros, lawn services Riverview Fl, our trucks are professionally wrapped with the company name, website and phone number. All the equipment is well maintained and in good working conditions. And our employees wear a professional uniform that makes it easy to identify who they work for.
Next, I would check the company’s reviews online. What do others have to say about this company? Perform an online search for the company and their reviews. Take a few minutes to read through them. Do not necessarily count the company out if they have a few bad reviews. This is a good opportunity to evaluate how the company responded online to the bad review. Did they try to argue with the customer? Did they challenge the customer? If there is no definitive response by the company, write down the review or take a screenshot and ask the company about the situation, what happened, and how it was resolved. The way in which they respond to a mistake or a situation will give you the information you need to make a decision on whether to use this company or not.
Verify the forms of payment they accept. Cash and checks are great for some companies because it eliminates processing fees to credit card companies. However, you should be wary of companies who only accept cash. Typically, not always, companies who only accept cash are those running the business under-the-table. These companies do not pay their fair share in taxes, do not pay workers compensation, do not have liability insurance. Some of you might say, this is the government’s problem, not mine. To a certain extent, yes. But here is where it might become an issue for you. What happens when they inadvertently break something on your property? Usually, these companies that are not insured will disappear on you. They will block your phone number and you will never hear from them. Now, you are stuck with the liability and the bill to pay for damages you never caused. At Top Lawn Pros, not only do we provide the best lawn services Riverview Fl, but we have liability insurance that provides us and our customers peace of mind.
There are some companies with great salesmen. They say all the right things and promise you the world for a great rate. So, you decide to go with them. After a few visits, they stop doing what they said they were going to do. They stop showing up on their scheduled day, but rather show up whenever they can. They do not communicate with you. This is not your fault; it shows the type of company they are, not being able to fulfill their commitments. Immediately fire them and find someone else. At Top Lawn Pros, we are intentional about doing what we say we are going to do. That is why your neighbors love us, because we provide great lawn services Riverview Fl. We set clear expectations with our customers so they know exactly what to expect on every visit. If Top Lawn Pros is not able to make it to your property on the scheduled day, you will receive an email notification letting you know. Rest assured, we will also share our next planned visit, 99.99% of the time, we are there the next day.
Another important thing to consider is the response time by the company. Do they answer the phone when you call? If they are not able to answer, do they call back on the same business day? Does it take multiple calls, emails or texts to be able to reach them? If this is how they act when trying to earn your business, imagine how it will be when you need something from them as an active customer. At Top Lawn Pros, when you call we answer the phone. If we are on the line with another customer, leave us a voicemail, know that we will call you back before the end of the day. Send us an email, our response time is unmatched. Our goal is to provide reliable and quality lawn services Riverview Fl, like you have never experienced before.
Lastly, check if the company has a giveback program. Are they putting all the profits into their pockets? Or are they giving back and contributing to the community/world in a positive way? When a company has a giveback program, you can tell the mission is about more than profits, it is more than their livelihood, it is about leaving a legacy. At Top Lawn Pros, lawn services Riverview Fl, we want to leave the world better than we found it. And while we will not be able to change the whole world by ourselves, we certainly intend on doing our part. We are committed to sponsoring children in need through Compassion International. We sponsor one child for every ten members we have in our recurring mowing service. If you would like to learn more about our giveback program, click on the giveback program header on our website.
If you think Top Lawn Pros is a good fit for you, give us a try today. Fill out our form to request a free quote. Ask about our new customer special, the first mow is just $5!