Scope of Services
- The Membership includes only the services listed in the email body. Additional work (mulch installation, sprinkler repair, etc.) requires a separate quote and approval.
Access & Scheduling
- If access is restricted (locked back gate, other vendors on-site, etc.) and we are not given at least 24 hours’ notice, that week’s service will be skipped with no refund or credit.
- We may reschedule delayed services within the same week when possible.
Client Responsibilities
- Remove obstacles such as toys, hoses, trampolines, or furniture from the lawn before service.
- Landscape lighting should be placed inside landscape beds—not on the lawn.
Pet Waste Management
- Excessive dog waste is defined as anything beyond that morning’s diligence.
- If present, we may remove it at our discretion and bill $25 per visit.
Liability & Exclusions
- We do not trim grass behind air conditioning units or around pool pumps/equipment.
- We do not move trampolines or heavy lawn furniture.
- We are not responsible for damage caused by weather, client-managed irrigation, or pets.
Payment Terms
- Billing & Payment: Membership is billed on the first of each month and charged to the credit/debit card on file.
- Non-Payment: If payment fails on the first, service will be paused until payment is received.
- Late Fees: Balances unpaid after the 5th of the month incur a $15 late fee.
- Service will not resume until the past-due balance and late fees are paid.
- Cancellation During Billing Period: Customers may cancel their service at any time. If a cancellation is requested after the billing period has begun, the customer may continue receiving service through the remainder of the prepaid billing period. If the customer chooses to discontinue service before the end of that billing period, any remaining visits or unused service are voluntarily forfeited, and no partial refunds or account credits will be issued for the unused portion of the billing period.
No Contract — Month-to-Month Service
- This membership is month-to-month with no long-term contract.
- Membership auto-renews monthly until canceled.
- Either party may cancel with at least 24 hours’ notice before the first of the next month.
- No partial-month refunds once the month has started.
Service Limitations
- A one-time “make-ready” fee may apply if the lawn is not regularly maintained.
- Debris beyond normal mowing (large sticks, brush piles, etc.) may result in additional charges.
Weather Delays
- Services may be delayed due to weather or events beyond our control but will be rescheduled when possible.